Returns, Replacement & Refund Policy

1Overview

Our products are manufactured to order or to confirmed specification for business buyers, so our policy centres on inspection, replacement and credit for genuine manufacturing defects and transit damage, rather than returns for change of mind. This policy applies to supplies by Hriweta Manufacturing and Sales Pvt. Ltd. Proweta distributor purchases follow the Proweta member policy at proweta.net.

2Reporting Window

Inspect every consignment on delivery. Any shortage, transit damage or manufacturing discrepancy must be reported in writing within 14 days of delivery to [email protected]. For visible transit damage, please also note it on the transporter’s delivery receipt and report within 48 hours.

Claims received after 14 days may not be accepted. Goods must be unused, unwashed and in original packaging for inspection.

3What Qualifies

Eligible	Not eligible
Manufacturing defect (stitching, density, size outside agreed tolerance, print or die error by us)	Custom-printed or custom-sized goods made to your approved artwork or specification and delivered as approved
Wrong item or quantity shipped	Normal wear, misuse, incorrect storage, washing or alteration after delivery
Damage in transit, reported on time with photos	Minor colour or shade variation within normal tolerance
Short supply against the invoice	Change of mind, over-ordering or cancellation after production has started

4How to Raise a Claim

Step 1 – Notify: email or call with your invoice number, PO number and a description of the issue.
Step 2 – Evidence: share clear photos or video showing the defect, the packaging and the label.
Step 3 – Inspection: we may inspect on site or request a return of sample units; reverse pick-up is arranged by us for approved claims.
Step 4 – Resolution: we confirm the outcome in writing.

5Resolution Options

For an approved claim we will, at our option and in agreement with you:

replace the affected goods at no cost, or
repair or rework them where practical, or
issue a credit note against the affected invoice value, or
refund the affected value where replacement is not possible.

Our liability is limited to the value of the affected goods as set out in the Terms & Conditions.

6Refund Timelines

Approved refunds are made to the original payment method or bank account after the claim is accepted and, where required, the goods are received and inspected. Allow 7–10 business days after approval; your bank may take additional time to reflect the amount.

7Order Cancellation

Stage	Cancellation
Before PO acceptance	Free of charge
After PO acceptance, before production	Allowed; administrative charges may apply
After production or material purchase has started	Not allowed for custom goods; for standard goods, subject to costs already incurred
After dispatch	Not allowed; use the claims process above if goods are defective

8Samples

Samples are provided for evaluation. Chargeable samples are not refundable unless agreed in the quotation, and may be adjusted against a confirmed bulk order where stated.

Questions about this policy?

Our compliance and partner desk responds on business days, Monday to Saturday.

Hriweta Manufacturing and Sales Pvt. Ltd.

Flat No. 6, Chandan Apartment HSG Soc, Charwak Chowk, Indira Nagar, Nashik – 422009, Maharashtra, India

Phone: +91-7942710115

Email: [email protected]

CIN: U31005MH2023PTC406074 | GSTIN: 27AAGCH8701E1ZP

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